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Shipping & Returns

 

DELIVERY

Delivery generally takes 1-2 business days for North Island and 2-3 days for South Island. Rural and remote delivery times may vary depending on courier services.

For security reasons, all orders require a signature.  The person accepting delivery of the purchase is authorised to do so on behalf of the customer.  If no one is available to sign for your package, a calling card shall be left with instructions.

DELIVERY CHARGES

We offer a free delivery on all orders. Delivery is currently available to New Zealand addresses only.

RETURNS/EXCHANGES

Full priced product (excluding sale items, all sale items are final sale) may be exchanged or returned for a refund to your payment method in accordance with the following conditions:

  • All returns must be within 7 days of the original purchase date,
  • Ensure items are in the original saleable condition and original shoebox/packaging upon return. We are unable to accept any returns on items that show wear or have been damaged after purchase.
  • Return postage costs are to be covered by the customer.

We recommend that you use a trackable method of postage, as we cannot be held responsible for any items lost in transit.

Please note, this return policy applies to our online store only, and our in-store exchange & returns policies may differ from our online policies.

Exchanges: Flick us an email at hello@stellaco.co.nz with the style or size you would like instead. Once we receive your original purchase back, we will send out the exchanged item to you.

RETURN INSTRUCTIONS

Wrap the item up and send it to:

Stella & Co, 51 Alexandra Street, Te Awamutu, 3800 New Zealand

Once we receive your item we’ll go ahead and refund the purchase price to the card you used for payment, excluding postage charges.

CLICK & COLLECT

Click and collect is available from our Te Awamutu store during store hours. Please select this option at checkout.

 

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